Managed Services

Support for both PC & MAC

What we use…

DX_Managed-Workstations-A4-Brochure-EN

Complete visibility of the devices on your networks


  • Find new devices on clients’ networks
  • Monitor for changes on clients’ networks
  • Discover and categorize the devices connected to each managed subnet
  • Get details on connected devices such as MAC address, IP, Operating System, Version and hostname
  • See when devices come online and when they disconnect from the network
  • Prevent exposure to unmanaged devices from compromising networks

    • …via one pane of glass

One-view dashboard - own-branded - with access anywhere, anytime, any device


 
  • iOS and Android app availability
  • Client portal so customers can see what you're working on
  • Covers Windows, OSX, Linux
  • Network & IP Monitoring
  • SNMP Monitoring
  • Website Monitoring
  • VM Monitoring
  • Instant alerting - with customizable options on what you get alerted to
  • Email notifications for every check failure or overdue server

    • …via one pane of glass

Complete visibility around networks


 
  • Deploy software, patches and custom scripts
  • Execute and track custom maintenance tasks
  • Comprehensive 'live' scripts library

    • …via one pane of glass

Maintain a secure, compliant network for your customers


 
  • Upgrades to latest versions automatically
  • Easily deploy third party software or patches network -wide
  • Vulnerability scanning and security capabilities
  • Set and forget - or customize depending on customer needs
  • Supports all updates
  • Covers all major browsers

    • …via one pane of glass

Provide your customers with a seamless, secure maintenance experience - wherever they are


 
  • Remote Background Management - work on client machines without interrupting end user

    • …via one pane of glass

Fully integrated with your Remote Management dashboard, view detailed information about your clients' software and hardware assets from one single interface


 
  • Comprehensive reporting capabilities
  • License compliance tracking
  • Provides detailed hardware and software information on customer assets
  • Customizable around whatever information you need

    • …via one pane of glass

Free, quick and easy integration with a range of PSA systems


 
  • Works alongside your help desk system, including MAX ServiceDesk Includes our own API - so if you can code it, you can integrate with us

    • …via one pane of glass

Robust, flexible reporting tools Delivered in a range of formats


 
  • Delivered in a range of formats
  • Own -branded

    • …via one pane of glass

Powered by Bitdefender


 
  • Enable on individual servers and workstations or on all servers and workstations at a client or site
  • Configure every aspect of the Managed Antivirus agent including scan schedules and remediation action
  • Fine tune protection policies
  • Manage quarantine
  • Free malware removal service
  • Used on over tens of thousands of networks worldwide
  • Flexible reporting capabilities

    • …via one pane of glass

Fully hosted backup service enabled with just a few clicks on all servers and workstations, or individual devices as required


 
  • Free seed-loading service
  • Customer data is fully encrypted using AES technology

    • …via one pane of glass

Highly effective mobile management for your customers


 
  • Scalable, easy-to-configure and easy-to-manage features
  • Protects against device loss and theft
  • Enables cost control with asset visibility and expense management
  • Tracking of mobile devices
  • Device lock, wipe and reset
  • Pin control and automated configuration
  • Works across a range of mobile devices – iOS and Android

    • …via one pane of glass

Deliver a superior customer service - and at the same time boost your own productivity and streamline your support processes.


 
  • Effectively manages tickets and response times and assign tasks to the relevant team members
  • Allows implementation of a unique sub-domain during set-up
  • Provides easy visibility of where tickets are in the lifecycle so you can see at a glance what's going on
  • Tracks time spent on a ticket, as well as enabling you to add notes to a ticket, log the minutes (or hours!) you're spending on it, mark time as billable (or not) Seamless email integration for creating new tickets, automated routing for responses and attachment handling
  • Facility for Twitter integration
  • Staff agent interface
  • Web-based, so remote staff can access Helpdesk from their mobile device and continue providing awesome customer support on the move

    • …via one pane of glass

Manage clients licenses, users and mailboxes in Office 365 and Google Apps services* via our unique 2-in-1 platform


 
  • Delivers enhanced administration, reporting and monitoring
  • Enables management of multiple cloud accounts for clients
  • Fast on-boarding/off-boarding - create, update or remove users
  • Correlates data from one service to another
  • Enables trending and historical analysis - so you get to see when additional licenses and storage is needed

    • …via one pane of glass

 

Secures against websites pushing malware, phishing, proxies, spyware, adware, botnets and spam


 
  • Stay on top of bandwidth usage with alerts when devices exceed thresholds
  • Block users from visiting suspected and confirmed unsafe sites
  • Set white lists and black lists to override category based filters
  • Apply Web Bandwidth checks
  • Filter internet activity by day, category and URL to reveal trends, spikes and irregularities
  • Complete with detailed reporting tools to let you analyze browsing activity and demonstrate the effectiveness of web security.

    • …via one pane of glass

Efficient and reliable, this feature enables you to manage issues without the usual to-ing and fro-ing that can occur when trying to explain a system problem over the phone


 
  • By simply clicking on the icon menu item customers can locate key contact information
  • Allows you to provide access to a number of web pages (defined by you), that can be used to view helpful information - or to access simple functions such as sending an email to support
  • Clients can also take a screenshot of their current screen(s) - with the option to save it locally, or save to a webpage of your choice, enabling them to log cases, upload files or initiate remote support sessions etc.

    • …via one pane of glass

Monthly Per Device
$6
BRONZE
BRONZE - Remote Monitoring & Management Plan BASIC
High Frequency Monitoring
Reporting
Remote Background
Patch Management
Network Status & Connected Devices
Sign Up
Monthly Per Device
$9
SILVER
SILVER - BRONZE RMM PLAN PLUS ANTIVIRUS
High Frequency Monitoring
Reporting
Remote Background
Patch Management
Managed Antivirus
Network Status & Connected Devices
Sign Up
Monthly Per Device
$12
GOLD
GOLD - SILVER RMM PLAN PLUS WEB PROTECTION
High Frequency Monitoring
Reporting
Remote Background
Patch Management
Managed Antivirus
Web Protection
Network Status & Connected Devices
Sign Up
Monthly Per Device
$12 +
PLATINUM
PLATINUM - GOLD RMM PLAN PLUS BACKUP & RECOVERY
High Frequency Monitoring
Reporting
Remote Background
Patch Management
Risk Intelligence
Managed Antivirus
Web Protection
Backup & Recovery $1.50 per GB
Network Status & Connected Devices
Sign Up

WHY MANAGED SERVICES?