Customer Satisfaction

You better believe it's important!

Photo by NESA by Makers on Unsplash

It’s amazing to me when I see companies that don’t give good and trustworthy service. I’m not sure how they expect to get any reoccurring business from a customer when they put the customer in a position of questioning whether they can trust them or not. Designs Connexion has always taken the stand that when we go to work for a customer, we become that customer. What does that mean? It means that we have the best interest for that client and for their company. I don’t ever want a customer to be put in a position of questioning whether they can trust us.

Loyalty

Be there when needed. The customer should not have to wait for extended periods of time to get your help. They need to know that when they call you that their issue or need is done and/or scheduled in a timely manner.

Trust

Say what you do and do what you say. Make decisions based on the good of the client. Be open and honest in all of your dealings and make sure the customer knows that you truly care and want to know if they have any concerns.

Top Notch Work

Designs Connexion makes sure that we only work with first rate vendors to supply tools needed to give our customers the type of service and capability they deserve.  Remote monitoring and management tools, Antivirus and Anti-Malware products, Maintenance and cleanup tools, Backup and File-sync, Marketing and design tools, and the list goes on. We want to make sure that you hold us in high regard to be willing to refer us to others you know.

Friendly Service

We treat each of our customers as important. Not one is more important than another. Although jobs have to be prioritized, that prioritization is based on availability of the client and organized according to possible impact on the company. When I talk with customers, I make sure that they understand what is being communicated and make them feel that their concerns are properly handled with a smile and compassionate service.

Great customer service is a must if you want to grow your business. Because ultimately, your business is not going to grow unless you help theirs grow too. 🙂

“The customers perception of you is everything. If they perceive that you can’t be trusted then to them it is true. You have to show and exude trust to gain it.”

 

I don’t like you! Yet.

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I’M OUTTA HERE!

What makes customers want to leave? Or wish they never did business with you? I think we need to ask ourselves these questions because if we don’t know, we’re already in trouble.

BUILD YOUR FOUNDATION

Customer satisfaction starts with trust. Trust is built over time with actions based on… 1. integrity (moral and ethical decisions), 2. honesty (doing what you say you’re going to do),  and 3. caring (putting a high importance on the well-being of the other person). Why anyone would ever think that they can build anything solid without these attributes is beyond me. The business world is tough but we make it a lot tougher when we don’t build a foundation erected on these simple things.

“YOU HAVE TO BE TRUSTWORTHY TO BE TRUSTED”

I have had customers give me the keys to there business on the first day. I’ve had customers say, you can’t leave now because you’re family. I’ve had customers pay me thousands of dollars up front for the purchase of new equipment, before they even knew what they were getting. If that doesn’t say trust then I don’t know what does. And I certainly do not take that for granted. I have to be trustworthy to be trusted and that is something that’s built. How long that trust takes to be built is mostly on you. Or me. The person trying to build it. And it’s a never-ending process. I’ll be honest, I was not always that great at displaying trust, which had nothing to do with not being trustworthy but, more so, in not being confident in myself and not speaking from the heart.

LET’S DO THIS

So here are a few rules when building trust with your existing and new customers alike.

Show them you…

  1. Have their back. You’re going to take care of them.
  2. Are someone they can count on. You come through on your promises.
  3. Have their best interest in mind. You think of there needs and concerns.
  4. Won’t let them down. Even when mistakes happen, you figure out a plan to fix an issue.
  5. Take there needs seriously. Although you’re friendly and even funny to them sometimes, they know you’re serious about business.
  6. Are willing to help. You may not have all the answers, up front, but have no problem getting your hands dirty.
  7. Are on their team. My business may be Designs Connexion but, I become you (your business) when I’m there.

QUESTION: What is something you do to build trust with your customers and clients?