It’s amazing to me when I see companies that don’t give good and trustworthy service. I’m not sure how they expect to get any reoccurring business from a customer when they put the customer in a position of questioning whether they can trust them or not. Designs Connexion has always taken the stand that when we go to work for a customer, we become that customer. What does that mean? It means that we have the best interest for that client and for their company. I don’t ever want a customer to be put in a position of questioning whether they can trust us.
Be there when needed. The customer should not have to wait for extended periods of time to get your help. They need to know that when they call you that their issue or need is done and/or scheduled in a timely manner.
Say what you do and do what you say. Make decisions based on the good of the client. Be open and honest in all of your dealings and make sure the customer knows that you truly care and want to know if they have any concerns.
Top Notch Work
Designs Connexion makes sure that we only work with first rate vendors to supply tools needed to give our customers the type of service and capability they deserve. Remote monitoring and management tools, Antivirus and Anti-Malware products, Maintenance and cleanup tools, Backup and File-sync, Marketing and design tools, and the list goes on. We want to make sure that you hold us in high regard to be willing to refer us to others you know.
We treat each of our customers as important. Not one is more important than another. Although jobs have to be prioritized, that prioritization is based on availability of the client and organized according to possible impact on the company. When I talk with customers, I make sure that they understand what is being communicated and make them feel that their concerns are properly handled with a smile and compassionate service.
Great customer service is a must if you want to grow your business. Because ultimately, your business is not going to grow unless you help theirs grow too. 🙂
“The customers perception of you is everything. If they perceive that you can’t be trusted then to them it is true. You have to show and exude trust to gain it.”